Complaints
If something did not go as it should, tell us: every complaint is logged and reviewed by someone other than the person who handled the matter.
How to file a complaint
1Write to us
Send your complaint to support@brandname.example (dedicated address: to be confirmed).
2Give details
Your name, account number, what happened, when, and what you are asking for.
3Get a reply
We acknowledge receipt and reply within to be confirmed.
If you are not satisfied
You will be able to refer the matter to the competent dispute-resolution body: to be confirmed. The full procedure will be published with the contractual documents.