Help center
Answers to the most common questions about accounts, payments, platforms and trading. Can't find what you need? Write to us.
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Account
How do I open an account?
Fill in the online form, answer a few questions about your experience and upload your documents: the MetaTrader 4 account is created right after registration.
Which documents do I need?
A valid ID document and a recent proof of address (utility bill or bank statement).
Can I have more than one account?
Opening several accounts: to be confirmed.
How do I close my account?
Write to support@brandname.example: we close the account after paying any remaining balance to an account in your name.
What is the appropriateness questionnaire?
A set of questions about knowledge and experience: regulation requires us to assess whether CFDs are appropriate for you.
Deposits & withdrawals
What is the minimum deposit?
The minimum deposit is to be confirmed.
Which payment methods do you accept?
Cards, SEPA transfer and crypto; final list: to be confirmed.
How long does a withdrawal take?
Processing time: to be confirmed, then it depends on the method and the bank.
Can I withdraw to someone else's account?
No: we only pay to accounts and cards held by the account holder.
Platforms
Which platforms can I trade on?
MetaTrader 4 for Windows, WebTrader in the browser and the Android app, with the same login.
What is the server name?
The server name is to be confirmed.
I forgot my MetaTrader 4 password.
Reset it from the client area or write to us: we will never ask for your current password.
Can I use Expert Advisors?
MetaTrader 4 for Windows supports them; any restrictions: to be confirmed.
Trading
What is a CFD?
A contract on the price change of an underlying asset you do not own. You can gain or lose on rises and falls, with leverage.
What is the maximum leverage?
For retail clients it depends on the asset class: from 1:30 on major currencies to 1:2 on crypto (ESMA limits).
What is stop out?
The automatic closing of positions when equity falls to 50% of the required margin, for retail clients.
Can I lose more than I deposited?
If you are a retail client, no: negative balance protection resets any negative balance.
What are the trading hours?
They depend on the instrument: forex is open around the clock Monday to Friday, shares follow exchange hours. Everything is on the trading hours page.
Security
How is my data protected?
Encrypted connections, passwords stored only in encrypted form and data access limited to staff who need it.
Someone contacted me in your name: is that normal?
If in doubt, give no details or payments and write to us at support@brandname.example.
Where is client money held?
Custodian banks and segregation arrangements: to be confirmed.